
The BIR/Bayer Make it Better Service Award
The award will be given to the group of people who have demonstrated the best improvement in an aspect of service delivery by making it more effective, or have improved patient experience. This might be an innovative design of a piece of kit or changes to a patient pathway that has improved patient comfort or made the pathway less invasive, reduced delays or improved the environment for the patient.
This award is funded by Bayer. Bayer has not been involved in the administration of this award.
General criteria
- The award is open to groups of people from either an imaging department, radiotherapy department or from a medical physics department who may be either BIR members or non-members.
- Applications MUST demonstrate that the delivery of a particular service or patient experience has improved. This may be by reducing cost, increasing throughput, by improving diagnostic quality leading to better outcomes, better infection control, higher staff or patient satisfaction or has improved comfort, or reduced motion of the patient as examples. This list is not exhaustive but is given as examples.
- The award is in the form of a plaque and sponsorship to attend the BIR Annual Congress of up to £1,000.
2025 Award Winner
Awarded to Chirag Lakhani, Superintendent Radiotherapy Radiographer at Mount Vernon Cancer Centre.

The award is for the project “Implementing a 17-day pathway for patients undergoing radical radiotherapy for Head and Neck Cancer.”
The award was prsented at the BIR Annual Congress on 20 November 2025 by Richard Giblin from Bayer and collected on his behalf by Lisa Patel.
Previous winners and why they won